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| Bid Classification: |
Services
|
|---|---|
| Bid Type: | Request for Proposal |
| Bid Number: | RFP #177-08-26 |
| Bid Name: | Customer Service Centre Web Portal |
| Bid Status: | Open |
| Bid Closing Date: | Wed Sep 2, 2026 3:00 PM (PDT) |
| Question Deadline: | Wed Aug 26, 2026 3:00 PM (PDT) |
| Electronic Auctions: | Not Applicable |
| Language for Bid Submissions: | English unless specified in the bid document |
| Submission Type: | Online Submissions Only |
| Submission Address: | Online Submissions Only |
| Public Opening: | No |
| Description: |
The City of Burnaby (“City”) is requesting Proposals from qualified and experienced Proponents to implement, configure, integrate, and support a secure, citizen-facing Customer Service Centre (“CSC”) Web Portal that enables residents, businesses, and visitors to access City services and submit, track, and manage service requests through an intuitive digital experience integrated with Microsoft Dynamics 365 Customer Service. |
| Bid Document Access: | Bid Opportunity notices and awards and a free preview of the bid documents is available on this site free of charge without registration. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. There is no cost to obtain an unsecured version of the document and /or to participate in this solicitation. |
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